Daruma SGC

QMS Industry and Services

Daruma® for companies of food production, mass consumption, industrial products and service provision; as a solution to the major challenges they have in management model integrated implementation, regulatory compliance and risk management.

Definition

definition, publication and easy maintenance of policies, procedures, technical guides and product/service cards are essential for the appropriate application, alignment and value generation for customers and consumers.

Document management
documentation and appropriate publishing of policies, procedures and technical guides is fundamental for their execution.
Indicators
it is necessary to define performance indicators for processes, services and products in order to supervise fulfillment of the institution objectives.
Risks
identify risks and opportunities that may have an impact on the company objective fulfillment.

Assessment

Sometimes what was planned is not executed, or at least not as expected. This is why it is necessary to verify the compliance degree of execution vs. planning.

Audits
insure compliance of the defined guidelines, management models, and valid regulations.
Risks and indicators
assess process performance and the behavior of defined risks.
Providers
assess the relationship with your providers and the value generation for the company objectives.
Assess
satisfaction of your customers regarding the products and services offered.

Incidents

There are several reasons to why undesired situations may occur which have an impact on process execution, service provision and the company security. Therefore, it is necessary to strengthen the culture of reporting, analyzing and improving, regarding processes, suppliers and customers.

Nonconforming
report and manage nonconformities of the process, product, services or the relationship with your provider.
PQR
manage the feedback given by your customers or consumers in order to improve processes, products and services.

Actions

improvement sources are numerous and actions for change are plenty. The implementation of improvement actions is the heart to every management system, which is also considered a critical point.

Analysis
of the assessment results and the reported situations, which allows determining the controls and barriers that failed to prevent them as well as the factors that contributed to them.
Plans
integrate initiatives from different sources for achieving a real effective improvement plan.