Patient

Safety

General definition

Daruma® Software for Patient safety allows the institution proactive and reactive care management.

From identification and management of patient safety risks, through treatment of incidents, adverse events, complications or sentinel events, to the analysis and implementation of improvement actions.

Every institution has its own operating way, defined policies and guidelines, methodologies for training its administrative and healthcare team, as well as technology and supplies for its operation and current results.

The definition and respective application are the beginning through which improvement is evidenced.

Risks: Identify failure modes and effect for patient safety.

Assessment

Has it ever happened that something planned was not executed, or at least not as expected? This is why it is necessary to verify the compliance degree of execution vs. planning.

Self-assessment
assess and discover opportunities that will allow the institution taking patient safety to a new level.
Risks
assess process performance and the behavior of defined risks.

Report

Has it ever happened that something planned was not executed, or at least not as expected? This is why it is necessary to verify the compliance degree of execution vs. planning.

Complaints
manage patient satisfaction by listening and managing their opinions in order to improve processes and services.
Claims
manage dispute processes, control expenses and search the history.
Management of incidents and events
strengthen the culture of reporting, analyzing and treating incidents, events, complications, sentinel events while keeping surveillance on drugs, reactives, devices and medical equipment.

Analysis

Analysis of the assessment results and the reported situations, which allows determining the controls and barriers that failed to prevent them as well as the factors that contributed to them.

Actions

  • Integrate initiatives from different sources for achieving a real effective improvement plan.
  • Lastly, institutionalize improvements.